Faq

This is a very very rare thing with Cobi.  All parts bags are weighed in the factory before they go into the box.  The scales are calibrated to detect the slightest margin from the preset weight of a properly filled bag.  However, we all know that nothing is foolproof.  If you think you may be missing a part follow the recommended steps below:

1. I’m sure you probably already did this but closely examine your assembly area.  Many times a part may accidentally get kicked or misplaced during the excitement of opening bags of parts (especially if there is wrapping paper everywhere).  You would be surprised how many times this has been the culprit of a missing piece.
2. This is the step I hate to suggest but it usually solves the problem….disassemble what you’ve built in reverse order to see if you accidentally used the wrong piece somewhere else.  Some Cobi elements look very similar to others and can sometimes be easily confused and used in the wrong place.  I consider myself a seasoned brick builder and I still do this from time to time.
3. Lastly, If all else fails and you still cannot locate the missing piece, you can fill out this missing piece form by clicking here to submit a missing piece form. MilitaryBricks.com stands behind Cobi’s products and is committed to taking care of our customers  If you order from us and find your set is missing or has a broken piece, we will pull a piece from a new in-stock set and ship it to you at no charge.  This does not apply to sets that are discontinued or decommissioned.  If your set is discontinued, you can order replacement pieces directly from Cobi at this URL:

   https://cobi.pl/en/customer-service/missing-blocks

   We will soon be stocking a number of commonly requested pieces such as propellers or landing gears.

Yes, Cobi’s instructions are similar to Lego however follow a layered approach to assembly.  For example a step may require you to align several pieces together without anything to connect them in preparation for the next step that will connect them.  It is recommended that you should have a flat stable surface for these steps.  Here are a few tips for a successful build:

1. If you have a large set, do not open all the bags at once.  Follow the instructions as to which bag of parts you should open at what stage of the assembling process.
2. After opening a bag of pieces, sort them into like piles.  This process helps you not only find the pieces easier but also helps you closely identify them to keep similar ones form accidentally getting mixed up and used in a wrong step of the process.
3. Take your time and watch closely.  Some larger sets can be complex and require a little study along the way to ensure you don’t miss anything.

If you would like to pick up your order locally you may do so at the UPS Store located at 541 S Willow Ave. Cookeville TN.  Please print off a copy or present your order via your device to the staff at the UPS Store.  If you do not have a copy of the order or can not display it, you may be asked for proof of ID.  You will be asked to sign a copy of the packing slip to show that you received the order. 

You have 5 days to pick up your order.  Please contact us if you anticipate not being able to pick up your order within 5 days or if you have a specific later date you would like us to drop it off.  Orders typically are dropped off the same business day but on occasion may take one or two.  We will send you an email to let you know that your order is ready for pickup.

The local pick-up option will not show as an option until you begin the check-out process.  Be sure to enter your full address including your zip code to enable the local pick-up option.

Local pick-up is available to zip codes within an approximate 60-mile radius of Cookeville TN.  If you are outside of this approved radius and would like to use the local pick-up option, please contact us, and will be happy to help you with this process.

When you select your products you have the option to select which shipping method you prefer.  Free shipping option is typically shipped USPS Parcel Select Ground. Most economy shipping options are 2 to 3 days depending on your location.  Orders will typically be processed within one to two business days.  MilitaryBricks.com is not responsible for shipments after they are delivered.  

We will accept returns on any product if it has been unopened and arrives in its original package and condition when it was sent out.  If the item is being returned as a result of a mistake on behalf of MilitaryBricks.com, we will pay for the return shipping and shipping of any exchanged item back to you.  If you wish to return an item(s) for reasons outside MilitaryBricks.com’s control, we will issue you an RMA (Return Merchandise Authorization) and refund you less the return shipping cost when we receive the item(s) back in acceptable shape as mentioned above.  Brickbucks earned on returned items will be debited from your account to reflect the deduction in actual purchases. MilitaryBricks.com is not responsible for any delays in shipping on behalf of carriers.  Returns will not be accepted for alleged missing parts.  If you feel that you are missing parts please visit Cobi directly at https://cobi.pl/en/customer-service/missing-blocks/ to order replacements. 

As Cobi cycles its production to make room for new products, they assess the market response to each set it produces.  Often; at a later date, Cobi will re-design to improve a popular discontinued set and release it later.  Make sure you are signed up for our newsletter to stay up to date on the new sets to be released.